BK Games Terms & Conditions – Complete Platform Usage Policy

1. General Terms

By accessing the bk games platform or creating an account, you confirm that you have read, understood, and agreed to abide by these Terms & Conditions. These terms constitute a legally binding agreement between you and bk games.

BK Games services are available to adults aged 18 and above only. Use of the platform by minors is strictly prohibited. Parents and guardians are urged to take appropriate measures to prevent minors from accessing this platform.

These terms and conditions have been prepared in Bengali. However, in the event of any conflict or ambiguity, the English version shall be considered final.

2. Account Registration & Eligibility

2.1 Registration Eligibility

To open an account with bk games, the following conditions must be met:

• You must be at least 18 years of age.
• A valid and active mobile number is required.
• Each individual may only register one account.
• Accurate and truthful information must be provided at the time of registration.
• You must be willing to verify your identity at any time upon request by bk games.

2.2 KYC Verification Process

All members must complete KYC (Know Your Customer) verification before making their first withdrawal. The following will be required:

• Front and back photos of your National ID (NID) or passport.
• A selfie photo with your face clearly visible.
• Proof of mobile banking account ownership (if required).

KYC verification is typically completed within 2–24 hours. Once verified, you will not need to go through the process again.

2.3 Account Responsibilities

Keep your account password and login credentials strictly confidential. Notify BK Games immediately if you suspect any unauthorized access to your account. The account holder is responsible for all activity carried out through the account.

3. Deposits & Withdrawals

3.1 Deposit Policy

• Minimum deposit: ৳200 (Mobile Pay/Nagad/Rocket).
• Maximum single deposit: ৳50,000 (Mobile Banking).
• No platform fee is charged on deposits.
• Deposits are usually instant; failed deposits are refunded within 24 hours.
• Only payment methods registered in your own name may be used.

3.2 Withdrawal Policy

• Minimum withdrawal: ৳500.
• Withdrawals can only be made using the same payment method used for the deposit.
• Processing time: Mobile Pay/Nagad – 15–30 minutes; bank transfer – 1–6 hours.
• If a bonus is active, withdrawals may be restricted until the wagering requirement has been met.
• Unusual or suspicious withdrawal requests may be delayed for review.

4. Betting Rules

4.1 Bet Placement Rules

The following rules apply to all bets placed on BK Games:

• A bet cannot be changed or cancelled once it has been confirmed.
• The minimum bet amount is ৳10; the maximum varies by sport and market.
• For in-play betting, BK Games server time is final. The platform is not liable for any issues arising from connection problems.
• Bk games reserves the right to void any bets placed at clearly incorrect odds.

4.2 Cancelled & Incomplete Matches

• If a match is cancelled before it starts, all bets are void and stakes are refunded.
• In cricket T20 matches, bets are void if fewer than 5 overs have been completed.
• In football, bets are generally voided if less than 45 minutes of play has taken place.
• If the result is determined by the DLS method, that result shall be considered final.

4.3 Odds Changes

If the odds change after a bet is confirmed, the odds at the time of confirmation will apply. In in-play betting, minor discrepancies may occur due to server latency, in which case the value recorded on the server will be the final reference.

5. Bonus & Promotion Terms

5.1 General Bonus Policy

Before accepting any bonus or promotional offer at bk games, please read the specific terms carefully. Each bonus may have its own wagering requirements.

• Accepting a bonus is entirely optional; there is no obligation to do so.
• Each bonus offer may only be claimed once.
• Bonus balance cannot be withdrawn directly; it will be converted to cash balance once the wagering conditions are fulfilled.
• Attempting to claim bonuses from multiple accounts may result in all associated accounts being suspended.

5.2 Welcome Bonus

The welcome bonus for new members applies to the first deposit only. Wagering requirements are typically 10–30x the bonus amount. A specific time limit applies to complete the wagering requirement (generally 7–30 days).

5.3 Cashback & Reload Bonuses

Weekly or monthly cashback bonuses carry relatively low wagering requirements (typically 1–3x). Reload bonus terms are communicated separately for each offer.

6. Prohibited Activities

The following activities are strictly prohibited on BK Games and may result in permanent account closure:

• Operating multiple accounts under the same identity.
• Using bots, automation, or any software to gain an unfair betting advantage.
• Betting using match-fixing arrangements or insider information.
• Using the platform for money laundering purposes.
• Attempting to claim bonus benefits multiple times through any means.
• Making transactions using another person's payment account.
• Opening an account using false information.
• Attempting to hack or breach the security of the platform.

7. Account Closure & Suspension

7.1 Closure by BK Games

BK Games may suspend or permanently close an account without prior notice under the following circumstances:

• If a breach of terms and conditions is established.
• If fraud or suspicious activity is detected.
• If KYC verification fails or false information is found.
• At the direction of a regulatory authority.

7.2 Closure by Member

You may close your account at any time. Before doing so, please withdraw or clear your balance. Contact the BK Games support team to submit your account closure request.

8. Responsible Gaming

Bk games believes in responsible gaming. We want you to enjoy gaming, but within your limits. The following features are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Self-Exclusion: Take a break from 7 days up to 6 months.
• Cooling-Off Period: Temporarily restrict access to your account.
• Betting History: View your complete transaction history at any time.

If you feel that gaming is affecting your daily life or relationships, please Responsible Gaming Visit the page and get in touch with us.

9. Privacy & Personal Data

For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy page. Key highlights:

• Your information is never sold to third parties.
• Payment information is secured with 256-bit SSL encryption.
• KYC information is used solely for identity verification purposes.
• You may request to view or delete your personal data at any time.

10. Dispute Resolution

If a dispute arises between bk games and a member, please contact our customer support team in the first instance. Most issues are resolved within 24 hours.

If an issue cannot be resolved, both parties will attempt to reach a settlement through mutual discussion. If needed, mediation through a neutral third party may be pursued. For all disputes involving bk games, the platform's logs and records will serve as the final and definitive evidence.

11. Changes to Terms & Conditions

BK Games reserves the right to update or modify these Terms & Conditions, in whole or in part, at any time. Notice of changes will be posted on the platform, and where possible, a message will be sent to your registered mobile number.

Continued use of the platform after any changes have been made will be deemed acceptance of the updated Terms. If you do not agree to the new Terms, we recommend closing your account and withdrawing any remaining balance.